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Alpine Property Management

We've Moved!
4800 SW Griffith Dr., Suite 209
Beaverton, OR 97005

Building hours are Monday-Friday 7 AM - 7 PM. Building is closed on weekends, so to ensure a timely rent payment, we encourage you to mail or pay online.

July 2013

New Address
4800 SW Griffith Dr., Suite 209
Beaverton, OR 97005
Phone: 503-641-4620
Toll Free: 800-641-4620

Email: tiffany@alpinepdx.com
Website: www.alpinepdx.com

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Our Services Include
  • Rental Evaluation
  • Marketing / Showings
  • Rental Agreements
  • Rent Collection
  • Inspections
  • Maintenance
  • Comprehensive Accounting Services

Find Out More About Our Services >>

Best Practices

Check Your Insurance: Events can happen - flood, extreme heat, earthquakes, fire, and more! It is important to check your insurance to obtain the best coverage possible and ensure that it is current.Review now with your insurance agent before a disaster/emergency occurs.

If An Emergency Occurs: Please be patient and avoid tying up critical phone lines and our time. Our first priority during any emergency is to handle the situation, taking any necessary measures for the safety of your property and your tenants. Then, we will contact you as soon as we are able.

Our Associations

Alpine Property Management Associations

Handling Emergencies and Disasters

Emergencies and disasters happen and in many instances, you cannot avoid them. Webster terms an emergency as "an unexpected situation that requires prompt action" and a disaster as "a grave occurrence having harmful results."

In the property management world, we see emergencies such as loss of heat, a gas leak, a water leak causing flooding in the property, etc. - basically, the emergencies are anything that endanger a tenant's well-being. A disaster would be a major flood, tornado, hurricane, tsunami, landslide, earthquake, or some other natural act of nature. This year, once again, many parts of the country have suffered devastating events that no one can stop, or even predict, such fires, flooding, hurricanes, and tornados.

Since you cannot avoid many emergencies or disasters, the only choice in our business is to be prepared with emergency procedures for when they happen. There are three keys areas to plan - before, during, and after the event in question.

1. Before the event

  • Plan emergency/disaster office procedures and train personnel.
  • Prepare tenants, whenever possible, on what to do in the event of an emergency/disaster.
  • Identify emergency services to call when the situation happens.
  • Identify vendors who will service the necessary repairs/cleanup.
  • Monitor reports when there are events predicted.

2. During the event

  • Implement office emergency/disaster procedures.
  • Monitor conditions closely as they are happening.
  • Keep all incoming lines open when possible.
  • Prioritize "emergencies" during any situation.
  • Counsel tenants as needed.
  • Initiate critical repairs.
  • Evacuate properties if necessary.
  • Close the office, if necessary, with recorded emergency instructions.

3. After the event

  • Determine the extent of the damage and cost of repairs/cleanup.
  • Notify owners as soon as practical.
  • Issue notices to vacate if the situation warrants.

What can a property owner do during an emergencies/disaster? The before, during, and after items listed previously outline what the property management company has to do when an emergency or disaster occur. The owner has some key roles as well.

  • Owners should check yearly to ensure they have adequate insurance needed for emergency/disaster situations. It is important to make time to research different insurance companies for the best coverage.
  • If advised of necessary preparations that would help the property or a pending situation, heed them.
  • When an emergency/disaster occurs, it is crucial to understand that the property manager must handle the situation first, and notify owners when the situation allows.
  • If it is a disaster situation, it is important to avoid repeated calls, tying up crucial telephone lines and demanding to know the situation. Unnecessary calls could interrupt important actions that may affect your property. You need to counsel family members as well regarding calls.
  • Be patient during the aftermath of any major situation. It takes time to figure out the best solution, such as what vendor can do the work and how long the work will take. In some situations, it can be months to obtain the services of contractors and complete the jobs.
  • Work with your insurance company to assist the property manager. Companies often only want to communicate with the owner of the property - so help us out.
  • Extend support to our company when it is necessary to evacuate the tenant for their safety and to repair the property. This can also reduce liability to you.
  • Do not take the situation personally - it is something no one can prevent and everyone needs to work together to work through the problems.

No one likes to think about an emergency or disaster, much less experience them. By preparing in advance wherever possible, using common sense, and taking each step at a time, these events pass and reach resolution.

The material provided in this newsletter is for informational and educational purposes only. It is NOT legal advice.
Although we believe this material is accurate, we cannot guarantee that it is 100% without errors.

Services Provided By Property Management Newsletters

The Alpine Group, Inc.
4750 SW Washington Ave
Beaverton, OR 97005

503-641-4620 phone
503-641-3629 fax
800-641-4620 toll free

The Alpine Group, Inc, Property Management, Beaverton, OR

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