Alpine has put together a list of the most frequently asked tenant questions that may answer many of your concerns in advance.
Can I have a satellite dish?
Yes, you may have a satellite dish. However, you MUST submit a written request to Alpine and sign an agreement prior to installing the dish. There may be restrictions on where you can install the dish as well. You also must take responsibility for removing the dish and repairing any damage.
Can I install extra telephone lines?
You may install extra telephone lines if you pay the expense of installation. However, you must notify Alpine and obtain written permission to install the lines.
I did not have a pet when I moved in; may I have one now?
Submit your request in writing as to what type of pet you are requesting including age, sex, type, and breed. Some pets are not allowed regardless. Do not move a pet into the property without permission. The Property Manager will contact the owner and submit your request. If the owner does allow a pet, an increased security deposit will be required along with possible pet rent. A pet agreement must be signed as well. If the owner says no, abide by the decision and your rental agreement.
I want to add a roommate, now what do I do?
The prospective roommate will have to submit an application and Alpine must approve the person PRIOR to them moving into the property. You can obtain an application at the Alpine office or on our web-site. If Alpine denies the applicant, they cannot move into the property. If approved, you and the approved applicant must sign new rental agreements.
My roommate(s) wants to move, but I want to stay. What do I do now?
Your roommate needs to submit a 30 day notice to vacate. Alpine will need documentation from you to show you can support the property by yourself. Alpine will not partially refund part of the security deposit to your roommate since it is a condition of your rental agreement. You and your roommate will have to settle any funds owed to each other, including any or all of the security deposit. If you are unable to provide sufficient documentation that you can support the property by yourself, you will have to vacate as well.
What happens if I want another pet?
Notify Alpine in writing as to what type of pet you want. The Property Manager will contact the owner and submit your request. If the owner does allow an additional pet, an increased security deposit will be required and a pet agreement signed.
What happens if my pet dies or runs away, can I have my increased security deposit back?
No, all security deposits remain in effect until all tenants have vacated the property. Until a property is completely vacant, there is no way to check the entire property thoroughly for damage.
Why can I not clean the carpet myself?
We require professional carpet cleaning to preserve the life of the carpet. Home machines do not handle the deep cleaning necessary.
Why did I receive a notice when I paid rent on the 8th of the month?
As outlined in your rental agreement, the rent is due on the 1st and late if not in our office by the 5th of the month. On the 8th of each month, we begin preparing Notices to Pay or Quit (commonly known as the 72-hour notice). Obviously, we served the notice before we received your payment. Alpine serves notices based on state landlord and tenant law requirements and their obligations to the owner of the property.
Why do the owner's want to see the property?
The owners are showing responsibility toward the maintenance of the property, the condition, and their investment. It is also their right to see the property, but they respect that it is your residence. It is also nothing to fear. That is why Alpine contacted you first to set a date and time.